One 2010 initiative had been to convert the banking from a system of manual deposits of checks to on-line scanning and deposits. On-line banking also serves to assist in the accounting task by keeping funds for each sewer district separated. These banking and systems initiatives were done in consultation with Town Auditors to be certain procedures follow the guidelines of the Governmental Accounting Standards Board (GASB). This is the source of generally accepted accounting principles used by State and Local governments in the United States.
Other recent initiatives, now implemented, involve billing and banking. The practice for the last 10 years has been to send out quarterly bills for sewer usage, one to each property. Some people own more than one property and, consequently, receive multiple bills. One initiative is to consolidate the billing to reduce the paperwork to the customer and the WPCA.
This website is now configured to serve as a portal to receive payments on-line. A study is underway to improve the current on-line payment process to better integrate the back office functions to automatically adjust customer records with on-line payments.
Yet another policy implement in 2011 is to install an Elderly Deferral Policy on Benefit Assessment payments.
All these take time to promulgate as operating decisions must be made carefully and by consensus in the normal course of Town governace.